Went the extra mile to put me into what I needed with the money I had
Kyle had my truck up front and waiting for me to test drive when I got there. I took my old truck home that afternoon so they could detail it and fill it up with gas. Great experience. The last vehicle purchase in Austin took 4 hours at the dealership. I would recommend Sames and buy there again.
J R gave me outstanding customer service
Amazing Service Rocky our aalesman is the Best and super sharp . Sames Dodge is just honest and treat you like the customer of the year on red carpet
I had a great buying experience with JR on Monday 12/10/18. It was low pressure, he was knowledgeable and polite. The financing process went smoothly and quickly. My only complaint (which was reflected on the survey Sames sent after I bought the Jeep) was that 1. It took way too long to get detailed and 2. I had to follow the salesperson to the store to have gas put in the car after I bought it. The wasn’t a negative reflection at all on the salesperson. However, 2 days after the sale, I got a text from JR asking if I like the vehicle and if everything’s ok. I told him it was great and then he sent the following: “Also can I ask a favor? I know the vehicle took a while to get cleaned up before you left and it is reflected on the survey. If we send another one to you, do you mind giving me all tens to help hit a bonus level. I will fill up your tank for you if you want to stop by as a thank you ” Now I know he has to earn a paycheck too, But, that text made me feel completely devalued as a customer. Like I was just a number. He didn’t even say how they would corrected the issue I had with other customers in the future! I still recommend Sames - because they are a great dealer- but I don’t recommend JR!
great customer service, ill be back! ask for Ronnie he treated us well!!
We had a great experience here at Sames! Found a 2018 CPO online (carguru) priced very competively. Contacted them, replied in a timely manner, scheduled a Sunday test drive and bought it. Very professional team they have here!
After leasing for years to avoid the horrible scam-filled car-lot sales process - this dealer was fast, easy and informative to work with. can’t recommend highly enough
Went in to look drove out in new 2019 lone star Pu.....the people there are friendly...know their products....the person I dealt with ...gave me the info on financing...let me make decisions.....I think it is a good place to buy a vehicle....no pressure....go get you one
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